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I bought a pre-order item, what does that mean?

If you pre-order an item with us, it means that you reserve the item until the release date. Pre-orders will be shipped after the release date. The release date can be found with the product and often as a banner on the home page.


Can I track my order?

As soon as your order is registered with PostNL, a Track & Trace code will be created. You will receive this in your confirmation email that you will receive shortly afterwards.


When can I expect my order?

We do our best to ship the orders as soon as possible but keep in mind that the delivery time is between 5 to 10 working days (with the exception of pre-order items). If this time has not yet expired, we are working hard behind the scenes to send it to you.


I accidentally entered an incorrect shipping address, what now?

If you accidentally entered the wrong address, please send an email to as soon as possible. If you haven't received a confirmation email yet, chances are that your shipping label hasn't been paid yet. If it is the case that a shipping label has already been purchased, this will unfortunately be for your own account. If you have already received a confirmation email, your order has unfortunately already been shipped. The amount of the products can only be returned if the order is returned in full and without damage.


Can I personalize products that are in the shop?

You cannot personalize the products in the shop unless stated otherwise.


I would like to know the dimensions of a particular product in the shop. Where can I find that?

When you click on a product and then scroll down, you will find the product information.



Can I also have a personalized illustration made (for my company)?

Sure! You can send an email to Based on your request, you will receive a quotation and if you agree with the price, you will receive an official quotation with a schedule shortly afterwards.


I would like to have my logo made by Studio Queenhood, how does that work?

Studio Queenhood is the subsidiary of QH Design, a graphic design studio where you can go for: brand identity, social media management, creative direction and of course illustration. You can contact QH Design by sending an email to:

I would like to collaborate with Studio Queenhood, is that possible?

Collaboration is great, especially if you connect well, so Studio Queenhood is definitely open to that! If you would like to collaborate on the basis of products in the shop, please send an email to If you want to collaborate on the basis of graphic design and / or illustrations, send an email to Let's make something beautiful together!


Can my shop become a point of sale for Studio Queenhood products?

You certainly can! You can send an email to with the products you are interested in for your beautiful shop.




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